Discrimination Is Against the Law
VNS Health and all of its subsidiaries and affiliates* (collectively, “VNS Health”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, religion, color, national origin (including Limited English Proficiency and primary language), age, disability (including Substance Abuse Disorder), or sex (which, under Federal law, includes sex characteristics, including intersex traits, pregnancy or related condition, sexual orientation, gender identity and sex stereotypes. VNS Health does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.
VNS Health provides people with disabilities reasonable modifications and appropriate auxiliary aids and services to communicate effectively with us such as qualified sign language interpreters and written information in other formats such as large print, audio, accessible electronic formats, other formats, free of charge and in a timely manner. Qualified patients or members with disabilities may, at any time, request that VNS Health reasonably modify, change, except, or adjust a rule, policy, practice, or service when necessary, so that VNS Health does not unlawfully deny the individual equal access to our programs, activities, services, and other benefits. Requests may be made to any VNS Health provider or to your care manager in the Health Plan.
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact the VNS Health Civil Rights Coordinator:
Estelle Masiello
Director, Regulatory Affairs & Deputy Privacy Officer
By Mail or Person: 220 East 42nd Street, 6th Floor,
New York, NY 10017
By telephone: 1-212-609-7884 (By TYY/TDD: 711)
By fax: 1-646-459-7729
By email: [email protected]
On the web: www.vnshealth.ethicspoint.com
Your Rights
If you believe that VNS Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Civil Rights coordinator named above. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator named above is available to help you. VNS Health will not intimidate, threaten, coerce, retaliate or otherwise discriminate against anyone for filing a grievance or participating in the investigation of a grievance.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at httpshttps://www.hhs.gov/ocr/complaints/index.html, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
By telephone: 1-800-368-1019, 1-800-537-7697 (TDD)
On the web: complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.
You may have rights as a provider, patient, or other individual under these Federal statutes, which prohibit coercion or other discrimination on the basis of conscience, whether based on religious beliefs or moral convictions, in certain circumstances.
*Subsidiaries and Affiliates are VNS Health Home Care, VNS Health Hospice Care, VNS Health Personal Care, VNS Health Behavioral Health, Inc., and Medical Care at Home, P.C. (collectively, the “VNS Health Providers”), and VNS Health Health Plans. The VNS Health Providers and VNS Health Health Plans are collectively “VNS Health.
Notice of Availability of Language Services
VINI RE: Nëse flisni shqip, shërbime falas të ndihmës së gjuhës janë në dispozicion për ju. Ndihma të përshtatshme dhe shërbime shtesë për të siguruar informacion në formate të përdorshme janë gjithashtu në dispozicion falas. Telefononi 1-212-609-7300 (TTY: 711) ose bisedoni me ofruesin tuaj të shërbimit.”
العربية
تنبيه: إذا كنت تتحدث اللغة العربية، فستتوفر لك خدمات المساعدة اللغوية المجانية. كما تتوفر وسائل
مساعدة وخدمات مناسبة لتوفير المعلومات بتنسيقات يمكن الوصول إليها مجانًا. اتصل على الرقم ) أو تحدث إلى مقدم الخدمة”.(1-212-609-7300 (TTY: 711)
বাংলা মনোযোগ দিন: যদি আপনি বাংলা বলেন তাহলে আপনার জন্য বিনামূল্যে ভাষা সহায়তা পরিষেবাদি উপলব্ধ রয়েছে। অ্যাক্সেসযোগ্য ফরম্যাটে তথ্য প্রদানের জন্য উপযুক্ত সহায়ক সহযোগিতা এবং পরিষেবাদিও বিনামূল্যে উপলব্ধ রয়েছে। 1-212-609-7300 (TTY:711) নম্বরে কল করুন অথবা আপনার প্রদানকারীর সাথে কথা বলুন।”
中文 注意：如果您說[中文]，我們可以為您提供免費語言協助服務。也可以免費提供適當的輔助工具與服務，以無障礙格式提供資訊。請致電1-212-609-7300（TTY: 711）或與您的提供者討論。
ATTENTION : Si vous parlez Français, des services d’assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le (1-212-609-7300 TTY: 711 ou parlez à votre fournisseur.
Ελληνικά ΠΡΟΣΟΧΗ: Εάν μιλάτε ελληνικά, υπάρχουν διαθέσιμες δωρεάν υπηρεσίες υποστήριξης στη συγκεκριμένη γλώσσα. Διατίθενται δωρεάν κατάλληλα βοηθήματα και υπηρεσίες για παροχή πληροφοριών σε προσβάσιμες μορφές. Καλέστε το 1-212-609-7300 (TTY: 711) ή απευθυνθείτε στον πάροχό σας.
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd aladispozisyon w gratis pou lang ou pale a. Èd ak sèvis siplemantè apwopriye pou bay enfòmasyon nan fòma aksesib yo disponib gratis tou. Rele nan 1-212-609-7300 (TTY: 711) oswa pale avèk founisè w la.
ATTENZIONE: se parli Italiano, sono disponibili servizi di assistenza linguistica gratuiti. Sono inoltre disponibili gratuitamente ausili e servizi ausiliari adeguati per fornire informazioni in formati accessibili. Chiama 1-212-609-7300 (TTY: 711) o parla con il tuo fornitore.”
한국어 주의: [한국어]를 사용하시는 경우 무료 언어 지원 서비스를 이용하실 수 있습니다. 이용 가능한 형식으로 정보를 제공하는 적절한 보조 기구 및 서비스도 무료로 제공됩니다. 1-212-609-7300 (TTY:711)번으로 전화하거나 서비스 제공업체에 문의하십시오.”
POLSKI UWAGA: Osoby mówiące po polsku mogą skorzystać z bezpłatnej pomocy językowej. Dodatkowe pomoce i usługi zapewniające informacje w dostępnych formatach są również dostępne bezpłatnie. Zadzwoń pod numer 1-212-609-7300 (TTY: 711) lub porozmawiaj ze swoim dostawcą”.
РУССКИЙ ВНИМАНИЕ: Если вы говорите на русский, вам доступны бесплатные услуги языковой поддержки. Соответствующие вспомогательные средства и услуги по предоставлению информации в доступных форматах также предоставляются бесплатно. Позвоните по телефону 1-212-609-7300 (TTY:711) или обратитесь к своему поставщику услуг.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al 1-212-609-7300 (TTY: 711) o hable con su proveedor.
Tagalog PAALALA: Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format. Tumawag sa 1-212-609-7300 (TTY:711) o makipag-usap sa iyong provider.
توجہ دیں: اگر آپ اردو بولتے ہیں، تو آپ کے لیے زبان کی مفت مدد کی خدمات دستیاب ہیں۔ قابل رسائی
فارمیٹس میں معلومات فراہم کرنے کے لیے مناسب معاون امداد اور خدمات بھی مفت دستیاب ہیں۔ ) پر کال کریں یا اپنے فراہم کنندہ سے بات کریں۔ 1-212-609-7300 (TTY:711)
אויפמ נאטיץ: אויב איר רעדט יידיש, שפראך הילף סערוויסעס זענען בארעכטיגט פאר דיר פריי. צונעמען אַידס און באַדינונגס פֿאַר פּראַוויידינג אינפֿאָרמאַציע אין צוטריטלעך פֿאָרמאַטירונגען זענען אויך בנימצא פריי. רו1-212-609-7300 (TTY:711)) אָדער רעדן מיט דיין טרעגער.”.